Self-Service Portal

Customer Inquiry

Check Your Loan Status

Enter your loan number, application number, or NRC to view your loan details instantly.
Demo: Try LN-2024-001, LN-2024-052, LN-2023-108, APP-2024-301, or LN-2024-077

Format: LN-YYYY-NNN

Format: APP-YYYY-NNN

Providing your NRC adds an extra layer of verification.

Where to Find Your Loan Number
📄
Loan Agreement Letter
Your loan number appears at the top of the agreement document provided at disbursement.
📱
SMS Confirmation
An SMS was sent to your registered number at the time of loan approval containing your loan number.
✉️
Email Notification
Check the email sent to you after loan approval. The loan reference is included in the subject line.
🏢
Visit Our Office
Walk in with your NRC to any SmartVision office. Our staff will assist you with your loan reference number.
Loan Status Meanings
● Active
Your loan is active and repayments are ongoing. Check your balance and next installment date.
◌ Pending
Your application is under review. Our team will contact you within 24–48 hours with a decision.
✕ Closed
Your loan has been fully repaid. Thank you — you may be eligible for a new loan. Apply again!
📞
Can't Find Your Number?

Don't worry. Call or WhatsApp our customer support team with your full name and NRC number. We'll locate your loan instantly.

+260 XXX XXX XXX WhatsApp Us
Mon–Fri 08:00–17:00 | Sat 08:00–13:00
Quick Reference

Sample Loan Numbers (Demo)

Use these sample numbers to test the inquiry system above.

👤
LN-2024-001
Personal Loan — Active
🏢
LN-2024-052
Business Loan — Active
👤
LN-2023-108
Personal Loan — 1 Month — Closed
🛒
APP-2024-301
Marketeer Loan — Pending

Need a New Loan?

Check if you're eligible for a top-up or a new loan product with SmartVision.

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